Many charities struggle with laborious processes, pulling data between systems, and manipulating in Excel; it’s time consuming and prone to human error. Process Automation is simple and cost-effective and Microsoft 365 tools are low cost or free.
In this case study we talk through how low-cost automation tools that are included in Microsoft 365 benefited and improved the work processes at national mental health charity, Mental Health Matters.
‘Using Power Platform has allowed the Service to assess clients presenting for mental
health support in a timely manner, reducing the time from referral to assessment from
90 days to within the target of 42 days. The Platform flags risk to self or others meaning
clinicians can prioritise contact as necessary. On at least two occasions this has led to
the recognition and safe resolution of an immediate crisis situation. It has also provided
an opportunity to better manage staff wellbeing by allowing informed decisions on the
choice of assessing practitioner, particularly for more complex presentations.”
Amanda Comer, Interim Head of Talking Therapies
Read the full case study here to find out more about how Mental Health Matters reduced a 2-hour manual process to 15 minutes, and significantly reduce waiting lists, by implementing automation in just 5 days.
Contact Smartdesc to book a Complimentary Technology Review or to discuss how the charity IT team at Smartdesc can help your organisation with process automation.
Smartdesc is a Microsoft Gold Partner and also an NCVO Trusted IT Supplier, ACEVO Premium Partner and CFG Partner.
