Charity Technology Roundtable – How to run your IT Helpdesk – 11 February 2025

Co-managed IT Support, Events, Microsoft, Service Desk

Would you like to learn more about how to run your IT Helpdesk, including best practice, reporting, and building a good team culture? Join us on Tuesday 11 February 2025 for our first Charity Technology Roundtable of 2025, hosted with Microsoft Tech for Social Impact at Microsoft London Paddington. Our roundtables provide a relaxed, safe space…

Hybrid, Co-managed IT at WaterAid

Case Study, IT Outsourcing, IT Strategy, Microsoft, Recruitment & retention, Service Desk

Challenge Water Aid is an international charity that works to provide clean water and toilets to communities around the world. Like many charities, WaterAid were facing challenges in resourcing the IT Support function. Internal IT employees left the organisation, driven by the cost-of-living crisis, and the charity was unable to compete with corporate wages. This meant…