Adopting a hybrid model of in-house and outsourced IT allows charities to address challenges with resourcing, removes significant HR overheads, accelerates IT strategy, and mitigates against staff frustration with IT support caused by unplanned absence and changing priorities. In this blog, we explain what co-managed support is, the benefits, and how to ensure you can…
* PLEASE NOTE * – This event is now full and we are not taking any further registrations. We are excited to be hosting a joint event, IT Service Management for Nonprofits: Reduce IT Workload on 15 May 2024 with ServiceNow.org and Microsoft Tech for Social Impact. Register below to hear from charity leaders…
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
On 25 January 2024, we held our quarterly Charity Technology Roundtable in partnership with Microsoft Tech for Social Impact. We focused on the topic of getting IT resourcing right, discussing areas around: How are charities tacking the IT resourcing challenge? What models exist for for hybrid / co-managed IT team structures? How can hybrid / co-managed…
