The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Data breaches are a serious threat in today’s digital age, especially for nonprofit organisations. While much attention is given to high-profile cyber attacks, internal staff members sometimes mishandle personal data in their care, creating a digital nightmare. One of the more common data breaches involves unauthorised access to databases containing sensitive service user information. These…
We are excited to announce that as of today, Microsoft have made Copilot for 365 available to all organisations, removing the minimum order requirement. What does this announcement mean for organisations like yours? Until now, Copilot for 365 was only available with a minimum order of 300 seats, a 3 year commitment and a waiting…
In today’s digital age, charities need to continually adapt to leverage technology for greater impact. The digital maturity of a nonprofit plays a pivotal role in enhancing operational efficiencies, expanding reach, giving them a competitive edge and ultimately fulfilling its mission. In this blog, we explore the five key stages of digital maturity for nonprofit…
When I learnt that women only make up 26% of the tech workforce, and that over half of women in tech leave the industry before the age of 35 citing ‘non-inclusive’ company culture as the reason behind this decision, it is clear why events like the Women in Tech Festival are so important. It is…
We are delighted and proud to announce that Smartdesc is Great Place to Work Certified! This certification recognises employers who create an exceptional employee experience and an outstanding work culture. Achieving this award involved sending our employees an anonymous survey on a wide range of different workplace-related questions. We are pleased to say 89% of…
Keeping on top of the ever-changing licensing needs of your organisation can be a demanding job. Now, more than ever, it’s critical to ensure your Microsoft license estate is lean, optimised, and as cost effective as possible. As Microsoft partners and non-profit specialists, we are qualified Direct Cloud Solution Partners (CSP) who can help you navigate…
How do you keep your charity up to date with ever changing data protection law, GDPR standards, Subject Access Requests and data breaches? This is just one of the questions we answered in our Information Governance and Data Protection workshop for nonprofit organisations, in partnership with Charity IT Leaders. Andrew Coyle, our Director of Information…
The Covid-19 pandemic completely changed how we use telephones. Most charities are now reducing their ‘landline’ phone numbers to save cost, and are consolidating them into Microsoft Teams. As traditional copper phone lines in the UK are being switched off forever in 2025, now is the ideal time to consolidate your telephony, reduce your spend,…
Welcome to the Smartdesc July newsletter. In this edition, we cover how you can utilise Microsoft’s new productivity tool Copilot at your charity, including: A blog introducing Microsoft Copilot, its capabilities and some important considerations Further resources from Microsoft and the National Cyber Security Centre Our Charity Technology Leaders Report 2023 Resources In this blog,…
