Would you like to learn more about how to run your IT Helpdesk, including best practice, reporting, and building a good team culture? Join us on Tuesday 11 February 2025 for our first Charity Technology Roundtable of 2025, hosted with Microsoft Tech for Social Impact at Microsoft London Paddington. Our roundtables provide a relaxed, safe space…
Welcome to the Smartdesc September newsletter. This month, we are thrilled to invite you to a free networking event for anyone involved in IT at charities – our Charity Leaders Winter Social on 7 November at the Microsoft Experience Centre. Also, don’t miss our blog on important changes to Microsoft licensing, upcoming webinars on Data…
Welcome to the Smartdesc August newsletter. This month, we share how nonprofits are solving technology resourcing issues with a co-managed approach to IT, including a video case study from WaterAid setting out how they achieved it. Also don’t miss our free charity IT community events – webinars on Subject Access Requests and Microsoft Copilot for…
Adopting a hybrid model of in-house and outsourced IT allows charities to address challenges with resourcing, removes significant HR overheads, accelerates IT strategy, and mitigates against staff frustration with IT support caused by unplanned absence and changing priorities. In this blog, we explain what co-managed support is, the benefits, and how to ensure you can…
