Situation
Mind required the IT Infrastructure to be totally transformed and needed a scalable, reliable and secure environment to be able to cope with the fast growth of the organisation, and increase in users by over 50%, in a short amount of time. A long journey began over 5 years to roll out a completely new IT Infrastructure and CRM system. This included a full IT Governance review and a high-profile digital transformation and change program woven in to the IT Strategy in line with the overall business objectives.