Challenge
When Smartdesc first began working with Mind, the IT Infrastructure required investment, and a great deal of foundational work was carried out on the IT Strategy and Support, Governance and Digital Transformation and Change areas of the charity.
The organisation had been experiencing an extremely fast period of growth, and Mind needed some expert IT leadership and insight.
Solution
Led by Director of Smartdesc, Adam Monks, who acts as an in-house transformational IT Director for Mind, the team provide expert strategic oversight of everything to do with technology within the organisation. The team are not a typical outsourced operation, as every aspect of their work is interwoven into the Mind infrastructure, including the 150 retail outlets. Smartdesc work across a variety of teams, including, HR, Accounts and Compliance, giving strong IT leadership and sharing expert knowledge on all areas of IT and Digital.
This work includes:
- Working closely with heads of departments to grow the organisation and ensure a high level of support.
- Guidance and mentorship to the IT Manager.
- Fostering a positive and proactive partnership between IT and the organisation’s stakeholders.
- Acting as Chair of the IT & Digital Group – a steering committee and Chair of the Project Governance Board
