Hybrid, Co-managed IT at WaterAid

Challenge Water Aid is an international charity that works to provide clean water and toilets to communities around the world. Like many charities, WaterAid were facing challenges in resourcing the IT Support function. Internal IT employees left the organisation, driven by the cost-of-living crisis, and the charity was unable to compete with corporate wages. This meant…

Your charity’s digital maturity journey

Welcome to the Smartdesc November newsletter. This month we share how charities can be more digitally mature and offer the following resources: A blog on the five key stages of digital maturity for charities with illustrations Free Microsoft Cloud Security, Cyber Security and Data Protection assessments Free instructor-led MS365 training sessions Our next Quarterly Charity…

Guiding your charity up the levels of digital maturity

In today’s digital age, charities need to continually adapt to leverage technology for greater impact. The digital maturity of a nonprofit plays a pivotal role in enhancing operational efficiencies, expanding reach, giving them a competitive edge and ultimately fulfilling its mission. In this blog, we explore the five key stages of digital maturity for nonprofit…

Quarterly Charity Technology Roundtable – Getting IT Resourcing Right – 25 January 2024

On 25 January 2024, we held our quarterly Charity Technology Roundtable in partnership with Microsoft Tech for Social Impact. We focused on the topic of getting IT resourcing right, discussing areas around: How are charities tacking the IT resourcing challenge? What models exist for for hybrid / co-managed IT team structures? How can hybrid / co-managed…

Power Platform at Teenage Cancer Trust

Teenage Cancer Trust is a cancer care and support charity for young people established in 1990. Their team includes office-based staff, volunteers, healthcare professionals and support teams for their NHS hospital units. Challenge Teenage Cancer Trust approached Smartdesc to find a solution to both their Incidents & Complaints and Expense Claiming processes. Their previous Incident…