Adam Monks,
Co-Founder & Director
Co-founder of Smartdesc and a member of the Senior leadership team at Smartdesc, Adam has over 15 years IT operations and managed services experience, including a vast amount of expertise and valuable knowledge gained whilst supporting charities and non-profit organisations with their IT ambitions, helping break down perceived boundaries and implementing service delivery excellence.
Adam’s key skills include, leading department re-structures, process reviews, technology solution design, implementing complex change and digital transformation programmes and project management structure design.
Adam has a strong focus on ensuring high levels of customer satisfaction and seamless user experiences, and spends a lot of time helping non-profits who don’t have in-house IT expertise design IT and Digital Transformation roadmaps.
James Field,
Customer Strategy Director
James is highly experienced in translating high level strategic requirements into concrete actions and business projects. In the past, he has worked on and managed IT helpdesks and gained valuable knowledge and experience in project management and consultancy working for over 12 years in the non-profit and charity sector.
James has the ability to seamlessly manage projects from design through to implementation and deliver sound IT Strategy and CIO advisory services. He has a strong focus on growth and continued excellence in Service Delivery, and works with non-profits on helping them design IT Roadmaps and Strategies – especially where they may not have the luxury of in-house IT. James is a key member of the Senior leadership team at Smartdesc.
Andrew Coyle,
Information Security Director
With over 12 years of experience in the IT industry, Andrew has managed service desk teams, delivered security projects, including ISO 27001 and Cyber Essentials certifications, rolled out information security and governance policy sets, delivered security and data protection training and managed highly technical Security projects, including, penetration tests.
Andrew, another key member of the Smartdesc leadership team is a specialist in cyber security and risk management, successfully managing ISO 27001 certification projects from inception to certification. He is a certified CISSP and an ITIL expert and is dedicated to delivering cost-effective solutions on time and within budget.
Andrew heads up all areas of IT Security and Governance at Smartdesc. He has worked with the Mind Quality and Compliance team for nearly 3 years and has been involved in numerous projects, including preparing the organisation for GDPR compliance.
Angela McNaughton,
Director of Finance & People
Angela has been with Smartdesc since 2022, helping to drive the culture and financial direction of the organisation.
Angela’s effective communication and managerial skills assist in motivating staff to strive for professionalism, both for themselves and for Smartdesc.
She is a Chartered Management Accountant (FMAAT ACMA) with over 10 years’ experience within the MSP sector.
Adam Monnery,
Technical Director
Adam is an established IT professional with extensive experience delivering IT services to both commercial and non-profit organisations. He oversees the acquisition and implementation of technologies at non-profit organisations.
Adam has strong infrastructure experience specialising in networking, storage, virtualisation, and IT security and is highly skilled in operational delivery and the leadership of multidisciplinary teams. This includes running projects to deliver IT change and transformation, surfacing and defining business needs, identifying and procuring solutions and leading on implementation.
Terry Carr,
Service Delivery Manager
Terry is a highly experienced Service Delivery Manager with a demonstrated history of working in the information technology and services industry.
As Client delivery manager, Terry is accountable for the effective and efficient delivery and establishment of a robust delivery framework.
Terry is highly skilled in IT Service Delivery, Service Desk Management, IT Process design and management (ITIL) and has a track record of SI[p and CSIP (Service Improvement and Continuous Service Improvement (ITSM).
Carl Rowles,
Customer Experience Manager
Carl is responsible for Customer Success – Account Management, IT Strategy and resource allocation.
Over the years, Carl has gained valuable experience working for large corporations including, Lloyds TSB & London City Bond which provided an excellent platform to build a successful IT career from. Over the past 16 years, Carl has worked predominately for the charity and non-profit sector, designing and building robust IT networks and infrastructures. Carl has a passion for ensuring peace of mind for customers and has a strong focus on continuously improving the customer experience.
