Welcome to the Smartdesc January newsletter. This month we share our annual Charity Leaders survey, advice on how you can use ITSM to improve your IT function, a guide on preventing data breaches, and more. Free charity IT resources Our annual Charity Technology Leaders survey is now live! Complete our survey to have your say on…
The charity sector has undergone significant transformation in recent years, with digital acceleration, shifts in working models, and increasing pressure on internal IT resource acquisition and retention. This has necessitated a rethinking of IT Service Management (ITSM) within the sector. In this article, charity IT specialists, Smartdesc, and ServiceNow’s nonprofit team ServiceNow.org share their advice…
Data breaches are a serious threat in today’s digital age, especially for nonprofit organisations. While much attention is given to high-profile cyber attacks, internal staff members sometimes mishandle personal data in their care, creating a digital nightmare. One of the more common data breaches involves unauthorised access to databases containing sensitive service user information. These…
We are excited to announce that as of today, Microsoft have made Copilot for 365 available to all organisations, removing the minimum order requirement. What does this announcement mean for organisations like yours? Until now, Copilot for 365 was only available with a minimum order of 300 seats, a 3 year commitment and a waiting…
Each year we conduct a Charity Technology Leaders survey to listen to sector leaders and understand their priorities around IT for the year ahead. We identify common themes and trends and share this back in the form of a report. You can read last year’s report here, or watch our LinkedIn Live video where we…
Would you benefit from a free Microsoft 365 training session? Would you like to use the tools more confidently and consistently? Would you like to learn how to collaborate more effectively with colleagues? Smartdesc offer free 60-minute taster training sessions, led by our IT Training Manager, on how you can get the most out of…
